FAQ
OUR WEBSITE IS UPDATED EVERY 24HRS. ALL INVENTORY IS AVAILABLE 24/7 ONLINE
- “HOW LONG IS LOCAL DELIVERY?”
AFTER YOU HAVE PLACED YOUR ORDER, YOUR ORDER WILL BE DELIVERED TO YOUR FRONT DOOR IN LESS THAN A HOUR! WE WILL SEND A COURTESY TEXT TO LET YOU KNOW YOUR ETA & YOUR ORDER IS IN ROUTE
- "HOW WILL I KNOW WHAT FITS ME?”
DON’T KNOW YOUR SIZE? WE GOT YOU SIS! CLICK ON “DOLL SIZE CHART” TO FIND WHAT SIZE FITS YOU BEST!
- "WHAT FORM OF PAYMENT DO YOU ACCEPT?"
CASH, CASHAPP, ZELLE, APPLEPAY, VISA, DEBIT, MASTERCARD, DISCOVER, AMERICAN EXPRESS
- "I PLACED A ORDER & NEVER GOT CONFIRMATION!"
- IF YOU PLACED A ORDER THAT WAS NEVER DELIVERED/SHIPPED, PLEASE CHECK YOUR SPAM FOLDER.
- CHECK YOUR ORDER TO ASSURE ALL YOUR INFORMATION IS CORRECT INCLUDING EMAIL, ADDRESS & PAYMENT METHOD.
- IF YOU ARE STILL UNABLE TO LOCATE YOUR CONFIRMATION EMAIL, PLEASE CONTACT OUR SUPPORT TEAM BY EMAIL: [email protected]
- "I PLACED A ORDER BUT WANT TO CHANGE/CANCEL MY ORDER"
ONCE A ORDER IS PLACED, A CUSTOMER MAY MODIFY CHANGES ON THEIR END, IF THE ORDER HAS NOT BEEN SHIPPED. HOWEVER IF THE ORDER HAS ALREADY BEEN SHIPPED, YOU MAY MAKE CHANGES TO YOUR ORDER BY CONTACTING THE STORE DIRECTLY BY VIA PHONE OR EMAIL. PLEASE ASSURE YOUR ORDER & INFORMATION IS CORRECT.
- ALL ORDERS ARE SHIPPED OUT WITHIN 24HRS OF PLACING YOUR ORDER. ALLOW UP TO 2-4DAYS FOR ARRIVAL. EXCLUDE HOLIDAYS & WEEKENDS.
- ALL ORDERS PLACED ON FEDERAL HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.
- ALL ORDERS ARE PROCESSED IN ACCORDANCE WITH USPS UNLESS "LOCAL DELIVERY" WAS SELECTED.
- "HOW CAN I TRACK MY ORDER?"
ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE AN EMAIL INCLUDING TRACKING INFORMATION.
- "CAN I GET LOCAL DELIVERY?"
WE OFFER LOCAL DELIVERY TO OUR DOLLS IN THE METRO DETROIT & SURROUNDING AREAS. CHAT WITH ONE OF OUR DOLLS TO SEE DO WE SERVE YOUR CITY.
- "DO YOU OFFER CURBSIDE PICK UP?"
YES WE OFFER CURBSIDE PICK UP! PLACE YOUR ORDER AND SELECT "CURBSIDE" AT CHECKOUT! YOU'LL RECEIVE A CONFIRMATION TEXT WHEN YOUR ORDER IS READY.
